Elements and Performance Criteria
- Conduct negotiations.
- Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions.
- Provide explanations, information and supporting details relevant to negotiations.
- Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn taking skills, and agreeing and disagreeing tentatively.
- Use appropriate intonation, voice tone and signalling expressions effectively.
- Exchange and agree to information about the subject of the negotiation.
- Deliver presentations.
- Participate in social and cultural activities.
- Provide summaries of oral communication.
- Recognise situations when the services of a professional interpreter are required, and arrange for assistance.
- Convey the purpose and meaning of the original utterance.
- Make appropriate comments between parties to check and clarify meaning.
- Use communication strategies and language functions that support immediate communication.